Privacy Policy

1. Introduction

Welcome to Talk AI ("we," "us," "our"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, www.talkai.au ("Website"), and use our services.
By accessing or using our Website, you consent to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Name, username, or other identifiers.

• Contact Information: Email address, phone number, postal address.

• Commercial Information: Transaction history, preferences, and feedback.

• Technical Information: IP address, browser type, operating system.

• Usage Data: Pages visited, time spent on pages, and interactions with content.

2.2 Non-Personal Information

We may collect non-personal information, including:

• Aggregated Data: Statistical insights about user behavior.

• Device Information: Device type, unique identifiers, and mobile network details.

2.3 Collection Methods

• Direct Collection: Information you provide via forms, registrations, surveys & interactions.

• Automated Collection: Data collected via cookies, Meta Pixel, and similar tracking technologies.

• Third-Party Sources: Data from analytics providers or advertising partners like Meta.

3. How We Use Your Information

3.1 Purpose of Collection

We process your information to:

• Provide Services: Deliver products and services.

• Communicate: Respond to inquiries and share updates or marketing content.

• Improve Services: Enhance our Website and offerings based on user feedback.

• Ensure Security: Protect against fraud and unauthorized access.

• Comply with Legal Obligations: Meet regulatory and legal requirements.

3.2 Legal Basis

We process your personal data based on:

• Consent: When you have explicitly agreed.

• Contractual Necessity: To fulfill contractual obligations.

• Legal Compliance: To meet regulatory requirements.

• Legitimate Interests: Where processing does not override your fundamental rights.

4. Data Storage and Security

4.1 Storage Methods

Your data is stored on secure servers. We work with reputable third-party service providers to ensure compliance with relevant privacy laws.

4.2 Security Measures

We implement robust security measures, including:

• Encryption: Data is secured during transfer and storage.

• Access Controls: Restricted access to authorized personnel only.

• Regular Audits: Ongoing security assessments.

• Incident Response: Prompt action in the event of data breaches.

5. Sharing Your Information

5.1 Third-Party Services

We may share your data with third-party providers, including:

• Advertising Partners

• Service Providers

• Third-Party Applications

• Analytics Providers

• Payment Processors

5.2 Legal Obligations

We may disclose data as required by law or in response to legal requests (e.g., subpoenas, court orders).

6. Cookies and Tracking Technologies

6.1 Types of Cookies

We use:

• Session Cookies: Temporary, deleted after closing your browser.

• Persistent Cookies: Stored until expired or manually removed.

• Meta Pixel: Used for tracking user activity and optimizing ads.

6.2 Purpose

Cookies help us:

• Analyse Usage: Understand user behavior.

• Enhance Experience: Personalize content and improve functionality.

• Target Ads: Deliver relevant advertisements via Meta.

6.3 Managing Cookies

You can modify browser settings to control cookies. Disabling cookies may impact Website functionality.

7. User Rights

7.1 Access and Correction

You can request access to or correction of your personal data. Contact us using the details below.

7.2 Withdrawal of Consent

You may withdraw consent at any time without affecting prior processing.

7.3 Data Deletion

You can request data deletion, subject to applicable laws.

8. Data Retention

8.1 Retention Period

We retain your data only as long as necessary for the stated purposes or as required by law.

8.2 Deletion Practices

Once data is no longer needed, it is securely deleted or anonymized.

9. International Data Transfers

9.1 Cross-Border Transfers

Your data may be processed outside Australia in regions with different data protection laws.

9.2 Safeguards

We ensure international transfers comply with the Australian Privacy Principles through safeguards like contractual clauses.

10. Children’s Privacy

10.1 Age Restriction

Our Website is not intended for users under 16. We do not knowingly collect data from children without parental consent.

10.2 Deletion of Minor Data

If we find data collected from users under 16 without consent, we will delete it promptly.

11. Updates to This Policy

11.1 Revision Procedures

We may update this Privacy Policy periodically to reflect changes in practices or legal requirements.

11.2 Notification

Significant updates will be communicated via our Website with an updated effective date.

12. Contact Information

12.1 Privacy Officer

For questions or concerns, contact our Privacy Officer.

12.2 Complaints

Submit privacy-related inquiries or complaints using the contact details above. We aim to address all concerns promptly.

13. Compliance with Australian Privacy Laws

13.1 Adherence to APPs

We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988.

13.2 Further Information

Visit the Office of the Australian Information Commissioner (OAIC) website for details on the APPs.

14. Meta Integration

14.1 Tracking Tools

We use Meta Pixel and SDKs for analytics and advertising.

14.2 Meta’s Data Use

Meta may process data collected through these tools. Refer to Meta’s Privacy Policy for details.

14.3 Opt-Out Options

Adjust your ad preferences in your Meta account or use tools like Meta Ads Preferences to opt out.