May 19, 2025
What are the privacy risks of voice AI?
Jack Rossi Mel - Talk AI
Founding Team
Is customer data safe with voice AI?
What regulations apply?
What should businesses ask providers?
What about ethical concerns?
Bottom line: safe or risky?
Is customer data safe with voice AI?
It depends on the provider. Calls are recorded and processed by AI, so there’s always a risk if the data isn’t handled securely. Good providers use encryption, secure servers, and strict access controls.
What regulations apply?
● GDPR in Europe
● HIPAA in healthcare
● SOC 2 compliance in tech
● Australian Privacy Act locally
If your provider doesn’t mention compliance, that’s a red flag.
What should businesses ask providers?
● Where is call data stored?
● Is data encrypted at rest and in transit?
● Who has access to recordings?
● Can customers request deletion?
What about ethical concerns?
Transparency matters. Customers should know they’re speaking with AI, and how their data is used. Hiding that can create backlash.
Bottom line: safe or risky?
Safe, if handled right. Businesses must vet providers carefully and stay compliant with regulations. Done correctly, privacy risks are no greater than with human call centres.