Can voice AI plug into phone systems? 

How does voice AI connect to phones? 

Through telephony providers like Twilio, Telnyx, or Vonage. The AI sits between your number and your system. When a call comes in, the AI answers first, then routes or handles the call. Outbound calls work the same way - the AI dials through the provider. 

Does that mean I need a new phone number?

No. You can usually keep your existing business number. The provider just handles the calls on the backend. 

What’s the benefit of this setup? 

● You answer every call 

● No need for new hardware 

● Works with mobiles and landlines 

● Scales easily without extra staff 

Is setup complicated? 

Not really. Most providers offer simple configuration, and agencies can handle the technical work. The main step is linking your number and setting up call flows. 

Does it change the customer’s experience? 

No, apart from faster service. Customers dial your number as normal. The only difference is an AI answering instead of voicemail. More answers, faster.